GiroProff started as a network of service centers

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For repairing personal electric transport - electric scooters, gyro scooters, unicycles, etc. Over time, as the business grew, the company decided to engage in direct sales - the volume and range of spare parts in the warehouse increased so much that it was possible to open its own online store. Tasks and problems At the start, three interrelated tasks had to be solved: organize a system of accounting and movement of goods, build the sales process itself, set up communication channels with clients.

The original CRM was poorly suited for sales and inventory control india telegram data The CRM in which all work was organized at that time was RemOnline. Functionally, it was “tailored” for service maintenance: internal tools related to sales and warehouse accounting were poorly developed. At that time, we had about 600 positions — and the CRM system could no longer cope. Robert Martirosyan, CEO of GiroProff Confusion with balances and movement of goods Because of this, the warehouse lacked organization: the figures for the balances were often unclear, what went where or came in.

This chaos was very difficult to scale - especially considering that the range was expanding and there were more and more goods. Lack of dedicated sales and order processing staff Service center managers sold the products. This reduced efficiency: one person accepted the equipment for servicing and had to process the orders. Why did you connect "MyWarehouse"? MySklad interface at GiroProf Best All-in-One ERP for Small Business "MoySklad" was chosen as a business management system to replace RetailCRM.